Refund policy

At [Monshe Beauty], we are committed to ensuring the best shopping experience for our customers. We understand that receiving a damaged product can be frustrating, and we are here to make things right for you. Please review our Return & Refund Policy regarding damaged products below:

Damaged Products

If you receive a damaged product, we offer a hassle-free return  to ensure you are satisfied with your purchase.

How to Request a Return/Refund for a Damaged Product:

Notify Us Within 7 Days
You must notify us within 7 days of receiving your order if you receive a damaged item. Please send us an email at [your email] with the following information: - Order number - A clear description of the damage - Photos of the damaged product and packaging

Product Assessment
Once we receive your email, our team will assess the condition of the damaged item. If we confirm the damage, we will provide instructions on how to return the item.

Return Shipping
If the product is indeed damaged, we will cover the return shipping costs. We will send you a prepaid return label to send the product back to us.

Refund Process
After we receive the damaged product, we will process a full refund to your original payment method. Please allow up to 10 business days for the refund to reflect in your account.

Exclusions
- Products that show signs of misuse, neglect, or normal wear and tear are not eligible for a return or refund.
- We are unable to offer refunds or replacements for products damaged during the return shipment.

Please Note:
- No returns or refunds will be processed after 7 days from the delivery date.
- If the product was damaged during shipping, it must be reported immediately upon receipt.

We want to ensure your shopping experience is as smooth as possible, and we are here to help resolve any issues that may arise.