Shipping policy
1. Order Tracking
- Once your order has shipped, you will receive a tracking number via email.
- You can track your order using the link provided in the email or by logging into your account.
2. Shipping Delays
- Shipping times are estimated and may be delayed due to factors beyond our control, such as weather, customs processing, or courier issues.
- If your order is significantly delayed, please contact us at [Monshe Beauty] for assistance.
3. International Shipping
- International orders may be subject to import taxes, customs duties, and fees.
- These charges are the responsibility of the customer and are not included in the shipping cost.
- Customs policies vary by country; please contact your local customs office for more information.
4. Lost or Damaged Packages
- We are not responsible for lost or stolen packages.
- If your order arrives damaged, please contact us immediately at [Monshe Beauty] with photos of the damage.
- We will work with the shipping carrier to resolve the issue.
5. Incorrect Shipping Information
- Please ensure that your shipping address is correct at checkout.
- We are not responsible for orders shipped to an incorrect address provided by the customer.